Fully managed
We run the whole thing: monitoring, replies, tagging, escalation and reporting.
Best forbusy teams and multi-branch brands
Customer intelligence
See your business the way your customers do.
We read your reviews, test your service and watch your competitors, then tell you plainly what to fix first.
Not sure where to start? Answer one question
Review Management
Thoughtful replies to every review, and a clear view of what customers keep telling you.
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Mystery Shopping
Real visits, calls and messages that show what customers actually experience, branch by branch.
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Competitor Analysis
Where you stand against the businesses your customers compare you with, and where you can win.
Explore →Trusted by
ENOC
ENOC Link
Tasjeel
AutoPro- ProWash
Aster
Geely
King’s School
Amazon Payment Services
Zoom
BLS
American Girls Academy
Al Yousuf Sport Equipment
Kiana Home Decor
Nourished
Find the right service
What’s on your mind right now?
Review Management
We reply for you, in your voice, and spot the patterns.
- Every review answered, positive and negative
- Urgent issues sent to the right manager
- Weekly updates and a monthly overview
Start free: send us 20 recent reviews and we’ll show you what’s being missed.
Why it matters
Customers remember the small moments. So do their reviews.
A slow reply, a warm welcome, a confusing bill. We look at these moments across your reviews, your branches and your market, so you can act on the ones that count.
Human judgement, at real scale.
60,000+reviews managed for one retail network
750+Google Business pins managed
3,000+reviews managed every month
How it works
Simple to start. Clear at the end.
Pick a starting point
Send 20 reviews, choose one customer journey or name three competitors. It’s free and there’s no contract.
We take a closer look
Our team reads, visits, calls and compares, with people doing the thinking and tools doing the counting.
You get clear priorities
A short report that says what we found, why it matters and what to do first.
Start a conversation
Tell us what’s bothering you. We’ll tell you where to look.
info@clickstudiome.com+971 58 598 1881
Send us a message
Prefer to write? We’ll get back to you.
Leave your details and a short note about your business, and our team will get back to you.
Review Management
Your reviews say more than your star rating.
We reply to your reviews with care, in your brand’s voice, then show you the patterns behind them so you know what to fix.
60,000+reviews managed for one retail network
750+Google Business pins managed
3,000+reviews managed every month
The difference
Most review management stops at the reply. Ours doesn’t.
Sara M. ★★★★★
“Waited 45 minutes despite having an appointment. Nobody explained the delay and the receptionist seemed completely uninterested.”
“Thank you for your feedback. We are sorry to hear about your experience. Your feedback is important to us and we will share it with our team.”
Polite, but it ignores what happened and nothing changes inside the business.
“Sara, waiting 45 minutes after booking an appointment isn’t okay, and you should have been told why. I’ve shared your visit time with our branch manager, who is looking into what happened at reception. Please message us so we can put this right.”
What happens behind the reply:
- Tagged: waiting time
- Tagged: front desk
- Sent to branch manager
- 6 similar reviews found this month
A review dashboard might show you this:
247reviews
4.2★stable rating
We might find this:
- 31customers mentioned waiting time
- 21of them visited the same two branches
- Whenmostly weekend evenings
- Soit needs a staffing fix, not another apology
How it works
From customer comment to business action.
Real people write every reply. Technology helps with monitoring and workflow, never the judgement.
Monitor and reply
Every review across your platforms and branches, answered in your tone of voice.
Tag the themes
By branch, service, issue, sentiment and risk, so patterns become visible.
Escalate what matters
Safety concerns, serious complaints and repeat issues go straight to the right person.
Report the priorities
Daily escalations whenever required, weekly updates or reports, and a monthly overview.
Ways to work with us
Built around how you already work.
Your software, our people
Keep your current review platform. We add the judgement, reply quality and analysis.
Best forteams with a tool but no time
Set it up properly
Reply guidelines, escalation rules, reporting and team training, plus a platform if you need one.
Best forreviews handled ad hoc today
Platforms we cover
Google, Facebook, Tripadvisor, Booking.com, Trustpilot, Apple Maps, Fresha and more.
Sectors
Questions people ask.
Can you reply to our Google reviews?
Yes. Google reviews are usually the starting point, alongside any other platforms that matter to your customers.
Are the replies automated?
No. A person reads each review and writes the reply. Tools help us monitor and organise, not write.
Do we need to change our software?
No. We can work inside your current platform, or set up a simple process if you don’t have one.
Can our team keep writing replies?
Yes. We can write the guidelines and escalation rules, review quality and coach your team instead.
Do you only look at bad reviews?
No. Positive reviews show what customers value most, which helps with training, recognition and marketing.
Free Review Intelligence Audit
Send us 20 reviews. See what you’re missing.
We’ll send back a short audit showing:
- Recurring customer issues
- Gaps in your replies
- Issues that need escalating
- Reputation risks
- Operational patterns
- Marketing opportunities
No new platform. No contract.
Mystery Shopping
What really happens when a customer walks in?
Your standards say how service should work. Our mystery shoppers show how it actually works, across your branches, phone lines and chats.
What we check
The whole customer journey, one step at a time.
Test a single moment, or follow the full journey from first enquiry to follow-up.
Before the visit
- Website and online information
- Phone, email and WhatsApp replies
- How fast and how well you respond
- Booking an appointment
Arriving
- Signage and first impressions
- Welcome and acknowledgement
- Cleanliness and presentation
- Waiting time and staff availability
The conversation
- Listening and understanding needs
- Product and service knowledge
- Recommendations and upselling
- Handling questions and concerns
Paying and after
- Payment and checkout
- The goodbye and final impression
- Promised follow-ups actually sent
- How complaints are handled
How it works
Three steps. No disruption.
Define
We agree what to test: the journey, branches, channels and standards.
Visit
A briefed shopper completes a real customer journey, just like any other customer.
Report
Scores by branch and stage, evidence, and a clear list of what to fix first.
Programmes
Pick the programme that fits.
Visits, calls, emails, WhatsApp, live chat and social media can all be tested.
One-off audit
A single check of today’s customer journey.
Good beforea relaunch, opening or campaign
Branch comparison
The same journey tested at several locations.
Good forfinding your strongest and weakest branches
Ongoing tracking
Monthly or quarterly visits against the same checklist.
Good forproving that things are improving
Focused test
One part of the journey, such as phone calls, front desk or complaints.
Good forfixing a known weak spot
Competitor visits
Your competitors, tested through the same journey as you.
Good forseeing how you really compare
What you receive
An overall score, results by branch and stage, missed sales, evidence and prioritised fixes.
Evidencereceipts, timestamps, screenshots
Questions people ask.
Is every programme tailored?
Yes. Scenarios, checklists and reports are built around your business and what you want to learn.
Can you test calls and online enquiries?
Yes. Phone, email, WhatsApp, live chat, website and social media can be tested alongside visits.
Who are the mystery shoppers?
People matched to your real customer profile and briefed on the scenario and what to look for.
Do we get evidence?
Where agreed, reports include receipts, timestamps, screenshots, photos and detailed notes.
Can we track improvement?
Yes. Repeat visits use the same checklist so you can see progress by branch over time.
Put a journey to the test
Which moment should we test first?
Send on WhatsAppYour choice is added to the message.
Competitor Analysis
See the market before your next move.
We study the businesses your customers compare you with, their offers, prices, service and reviews, and tell you where you can win.
Beyond a feature list
A comparison table can’t tell you why customers choose them.
Our reports answer the questions that shape real decisions.
- Why do customers pick them over you?
- Where is their experience better than yours?
- Which customer needs is nobody meeting?
- Where do you have a real chance to lead?
What we look at
Six angles on every competitor.
Each study is shaped around your decision, so we only dig where it matters.
Positioning
- Who they target and what they promise
- Key messages
- How they stand out, and where they look the same
Products and services
- Range, packages and tiers
- New and add-on offers
- Gaps in what they sell
Pricing and offers
- Published prices and payment plans
- Discounts and promotions
- How clearly they communicate value
Customer journey
- How easy they are to find and contact
- Speed and quality of replies
- Booking, buying and follow-up
Marketing and digital
- Website, search and social presence
- Paid campaigns and creative
- Lead generation and calls to action
Reputation
- Ratings and review volume
- What customers praise and complain about
- How well they reply
How it works
Three sources. One clear picture.
Market research
What competitors publish, promote and charge.
Review intelligence
What their customers keep saying about them.
Mystery shopping
What it’s actually like to be their customer.
Define the decision
A launch, a price change, a new market? The question shapes the research.
Choose competitors
The ones most likely to sway your customers, not just the biggest names.
Gather evidence
Desk research, reviews and mystery shopping where it helps.
Tell you what it means
Clear implications and prioritised recommendations for your business.
Options
Choose the depth you need.
Snapshot
A quick, focused view of selected competitors.
Good beforea campaign, pitch or planning session
Deep dive
Positioning, offer, pricing, marketing, experience and reputation in detail.
Good forstrategy and repositioning
Journey benchmark
Competitors tested through the same enquiry or sales journey.
Good forcomparing real service
Market entry
The competitive landscape in a new category, area or market.
Good beforea launch or new location
Ongoing tracking
Monthly or quarterly updates on prices, offers and campaigns.
Good fornever being surprised
What you receive
Competitor profiles, comparisons, market gaps, risks and prioritised recommendations.
Plusan optional working session with your team
Questions people ask.
How many competitors can you include?
A focused study usually covers three to five. A wider market review can include more.
Can you choose the competitors for us?
Yes. We can use your list, suggest others, or build the list as part of the research.
Does it include pricing?
Yes, where prices are public or can be obtained through an agreed customer enquiry.
Is it one-off or ongoing?
Either. We run one-off studies and regular tracking reports.
Will we get recommendations?
Yes. Every report ends with clear, prioritised recommendations for your business.
Start the comparison
Send on WhatsApp
Who are you up against?
Type three names and we’ll come back with what’s worth comparing.
Nothing is sent until you press send in WhatsApp.